Page 284 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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of the competencies, typically, least six or so, in order for the strengths be
spread across all four areas of emotional intelligence. These emotional
intelligence capacities are:
• Independent: Each draws emotions to some extent from certain
others’ will exhibiting many strong interactions.
• Hierarchical: The emotional intelligence competitiveness builds
up on another factor. For example, self-awareness is crucial for self-
regulation of empathy; self-regulation and self-awareness contribute
to motivation; all the first four are at work in social skills.
• Necessary, but not sufficient: Having underlying emotional intel-
ligence ability does not guarantee the people who will develop or
display the associated competencies. Factors such as climate of the
institution or a person interacting in his or her job, will also determine
whether the competence manifest itself.
• Generic: The general list is applicable to some extent for all jobs.
However different jobs make differing competence demand.

EMOTIONAL COMPETENCE

Emotional competence is the awareness of the emotions one has. People with
emotional competence will know which emotion they are feeling and why.
They realize the links between their feelings and what they think, do, and say.
They realize how their feelings affect their performance. They have a guiding
awareness of their values and goals.

The Emotional Competence Framework
Personal Competence
These competencies determine how we manage ourselves. People with this
competence are attentive to emotional cues and listen well. They show sensi-
tivity and understand others’ perspectives. They help out the situation based
on understanding of other peoples’ needs and feelings. Their self-awareness
will help them in knowing one’s internal states, preference, resources, and
institutions. Their emotional awareness gives them the ability in recognizing
their own emotions and their effects.

Self-regulations

Self-regulation means proper management of one’s internal states, impulses,
and resources. It implies self-control and keeping disruptive emotion and

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