Page 287 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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12

Interpersonal Effectiveness

After reading this chapter, you will be familiar with:
• Goals of interpersonal effectiveness
• Essential concepts of interpersonal effectiveness
• Qualities that demonstrate interpersonal effectiveness

INTRODUCTION

Interpersonal effectiveness is learning to communicate with others, whether
in intimate relationships, friendship, bosses or coworkers as in all walks of life
we communicate with one another. Interpersonal effectiveness is the result
of many disciplines, mainly those involving the communication process.
One can improve one’s interpersonal effectiveness by building skills in five
of the most challenging areas that exist in today’s personal, professional, and
social domain: conflict and negotiation, assertion, communication, persua-
sion, and cooperation. The person who possesses interpersonal skills displays
empathy, supports others, and possesses effective communication skills.

QUALITIES THAT DEMONSTRATE INTERPERSONAL EFFECTIVENESS

Qualities, which demonstrate interpersonal effectiveness, are as follows:
• Builds and sustains positive relationships
• Handles conflicts and negotiations effectively

• Builds and sustains trust and respect
• Collaborates and works well with others
• Shows sensitivity and compassion for others

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