Page 290 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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GOALS OF INTERPERSONAL EFFECTIVENESS

Interpersonal effectiveness is quite essential for individuals to achieve both
personnel and organizational goals. Some of the proven behavioural actions
that can generate effective interpersonal relations are as follows:

• Standing up for your rights in such a way that they are taken seriously.
• Requesting others to do something in such a way that they want to.
• Refusing unwanted or unreasonable requests (learning to say no).
• Resolving interpersonal conflict.
• Getting your opinion or point of view taken seriously.
• Acting in a way that makes the other person actually want to give you
what you are asking for.
• Balancing immediate goals with the good of the long-term relationship.
• Golden Rule: treating others, as you want to be treated.
• Maintaining or developing the good feeling about yourself, respecting
your own values and beliefs.
• Acting in ways that fit your sense of morality.
• Acting in competent ways.
• Expressing thoughts, ideas, and concern clearly.
• Giving courteous, accurate and complete response.
• Listening attentively to others without interruption.

• Keeping commitments.
• Seeking accurate information (avoid jumping to conclusions).
• Treating all employees with respect regardless of their level, personality,
culture, or background.

To sum up this interpersonal effectiveness imparts conflict management
and negotiation skills, assertiveness skills, communication skills and team-
building skills.

DIMENSIONS OF INTERPERSONAL EFFECTIVENESS

Self-understanding and Acceptance

We all have goals and in order to reach to those goals, we must have rela-
tionships with other people. Usually these relationships include shared
goals. When people become involved in shared goals in a relationship, it

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