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Assertiveness Skills | 283

• To express negative emotions (complaints, resentment, criticism,
disagreement, and the desire to be left alone).
• To refuse requests.
• To show positive emotions (joy, pride, liking someone, attraction)
and to give and receive compliments.
• To ask questions, including questioning authority or tradition.
• To assume responsibility for asserting your share of control of the
situation and to make things better for you.
• To initiate, carry on, change, and terminate conversations comfortably.
Share your feelings, opinions, and experiences with others.
• To deal with minor irritations before your anger builds into intense
resentment and explosive aggression.

ASSERTIVE/RESPONSIVE MODEL

Win - Win Win - Win

Assertive Responsive
I care about myself I care about you

Agressive Submissive
I care about myself I don’t care about
I don’t care about you myself, you are
more important

I Win - You Lose You Win - I Lose

Figure 13.1
Assertive–Responsive Model

Assertion

Assertion refers to a behaviour that involves the following:
• Standing up for your own rights in such a way that you do not violate
another person’s rights.

Bhatnagar_Chapter 13.indd 283 2011-06-23 7:54:08 PM
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