Page 292 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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280 | Chapter 12 ACE Pro India Pvt. Ltd.

handling conflicts and negotiations effectively, being assertive, and
communicating well are the essential qualities.
• Interpersonal effectiveness starts with understanding self and then
moves on to interpersonal situation such as understanding others or
reaching out to other people.

Bhatnagar_Chapter 12.indd 280 2011-06-23 7:59:32 PM
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