Page 288 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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276 | Chapter 12 ACE Pro India Pvt. Ltd.

• Encourages shared decision-making
• Recognizes and uses ideas of others
• Communicates clearly, both orally and in writing
• Listens actively to others
• Honours commitments and promises

Interpersonal effectiveness starts with two things. First, understanding your-
self; it is essential to understand what drives your behaviour, and knowing
your strengths, weaknesses, and triggers. Secondly, understanding the impact
you have on others, and how they see you. Interpersonal effectiveness is about
understanding ourselves in order to understand people.

ESSENTIAL CONCEPTS OF INTERPERSONAL EFFECTIVENESS

• A key concept in interpersonal effectiveness is mental fitness. This
starts with developing a passionate purpose, whether in your personal
or professional life, and it is the development of this passionate
purpose that lets you simplify, focus, be result-oriented, and engage
in meaningful relationship.
• You need to understand what motivates you and develop a set of
good questions to figure out what motivates other people. In order
to motivate people we need to motivate ourselves. Self-motivation is
of utmost importance. In processes such as decision-making, prob-
lem-solving, etc., you must be transparent, and then people will be
loyal to whatever decision has been taken if there has been a fair
hearing.
• Feedback is one of the key elements. There are two types of feedback:
supportive feedback and corrective feedback. The golden rule is three
times more supportive feedback than corrective feedback. When
giving a corrective feedback, first invite the recipient to give a self-
appraisal, and then state the facts as you see them, and listen actively
to the response. This creates a feeling in the other person that he is
understood and encourages a willingness to listen and make changes.
Next, you develop action plans together, but that is not enough. Every
time you have somebody’s commitment you express your support
so that the person is motivated to do a better job, then you follow
it up with a positive or supportive feedback every time that person
does something that was agreed. If you take this for granted it will
go away.

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