Page 286 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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Technique of Emotional Display
The art of inspiring others is to make tactical use of emotional displays by
showing our emotions and feelings for effect and clarifying that we are using
them in a tactical and planned manner. The emotions one displays for effect
can be negative or positive. Appropriate emotional displays give a boost to
effective teaching characteristic. The following techniques will help you to
make good use of display of emotions and feelings:

• Save emotional displays for rare occasion, otherwise you will appear
to be emotionally volatile and perhaps unfit for your designated role.

• Be explicit about your feelings. Make statements such as, ‘I am so
happy that all of my student are capable and behave so well’ or, ‘I feel
disappointed that some of you could not make the grade’.
• Concentrate on your nervous system which must match your emotions.
For example, if your eyes widen and blood rushes to your skins when
you are screaming, you will be more effective than if you don’t feel angry
inside.
• Practice showing positive and negative emotions even when you don’t
feel that way inside. An inspirational teacher can flip and switch for
emotional displays as needed.

SUMMAR Y

In this chapter, we have learned about emotions and its relation to
communications. We learned about the negative as well as positive
emotions. We learned about how we can make use of emotions.
We also learned how to handle difficult situations.

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