Page 285 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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Emotional Skills | 273

impulse in check. It helps to develop trustworthiness to maintain standards
of honesty and integrity. It gives consciousness to take responsibility for
personal performance. It gives the capacity of adaptability and flexibility in
handling change. One develops innovation and becomes comfortable with
novel ideas, approaches, and new information through self-regulation.

Motivation
Emotional tendencies that guide or facilitate reaching goals:

• Achievement drive: Striving to improve or meet a standard of
excellence.
• Commitment: Siding with the goals of the group or organization/
institution.
• Initiative: Readiness to act on opportunities.
• Optimism: Resistance in pursuing goals, dispute obstacles and
setbacks.

Social Competence

This competence determines how we handle relationships. It gives us an
awareness of other’s feelings, needs, and concerns. Social competence helps
in understanding others, sensing others’ feelings perspective, and taking an
active interest in their concerns. This competence helps in the development
of others. It is possible through seeking others’ developmental needs and
bolstering their aptitudes.
This competence gives rise to service orientation. It helps in anticipating,
recognizing, and meeting customers’ needs. This helps in the possibilities of
leveraging diversity and cultivating opportunities through different kinds
of people. It brings political awareness and the ability in reading a group’s
emotional currents and power relationships.

Handling Difficult People and Tense Situation with Diplomacy and Tact

Spot potential conflict, bring disagreements into the open and help to
de-escalate. Debate and open discussions always help. Orchestrate and win
the solution. If you can lead that will help in inspiring and guiding indi-
viduals and groups. Change the catalyst, initiate, and manage change. Help
to build new bonds. Nurture instrumental relationships. In working with
others toward shared goals, one should collaborate and co-operate to the
maximum extent. In order to achieve the collective goals one should be able
to develop team capabilities.

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