Page 318 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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dominating the decision-making process. No solution is possible that will
completely satisfy both parties but both parties can be equally satisfied. It
takes time to achieve this balance and still have a solution that both parties
see as a definite ‘win’, not over the opponent but over the problems.
Work out the details of how to carry out the solution. Who does? What?
When? Be specific. What responsibilities does each person have? Decide how
to determine if the agreement is working well. Try out the solution for a week or
so, and then re-evaluate it. Set a date to discuss your progress. Praise each other
for making contributions to the solution. Make more changes as needed.
Any method, which reduces the animosity and stress in a conflict situation,
is worthwhile. One danger is not taking the time to negotiate well. Another
danger is the outbreak of animosity, regardless of how well win-win negotiation
is attempted.

NEGOTIATION

Negotiation is one of the most common forms of conflict management.
Everyday we negotiate with something. We negotiate with our colleagues
over where to go for lunch, with our co-teacher as to whether she/he can take
our class when applied for leave. We also negotiate with ourselves about how
to keep certain commitments like a diet or stopping a specific bad habit. It
has been widely acknowledged that ‘win-win’ negotiation is the best kind of
negotiation. There are four steps to win-win negotiation that almost anyone
can perform with ease. These steps include plans, relationships, agreements,
and maintenance.

establishing Win-win plans is Simple

You need only to set your own goals before you. Therefore, you must be able
to anticipate goals of the other party in advance, determine areas of probable
agreement between the goals of the others, and your goals. Develop win-win
solutions to reconcile areas of probable disagreement.

developing a Win-win Relationship is easy
You have to plan the activities in such way to allow a positive personal rela-
tionship to develop. Cultivate a sense of mutual trust with others. Allow the
relationship to fully develop before discussing business in earnest.

Forming Win-win Agreements is easy

In order to enter into an agreement with others, you have to confirm the
other party’s goals. You must verify areas of agreement between your goals

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