Page 400 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

388 | Model Question Papers

6. a. What is interpersonal conflict?
b. Define conflict and highlight the importance of conflict management in day-to-day
life.
(5 + 5 = 10 points)

7. a. Explain supportive intention.
b. Discuss the process of writing in-house official letters, that is, official letters within the
organization.
(5 + 5 = 10 points)

Section – c (40 PointS)

Answer any two out of four.

8. Teachers are human and can experience a range of emotions. Can a teacher let his or her
emotions reflect in his or her communication?
(20 points)

9. Discuss in detail the process of structuring reports for different academic domains.
Explain these principles through the writing of an annual report, a project review and/
or a policy statement.
(20 points)
10. What do you understand by ‘face work strategies’?
(20 points)

11. Outline effective time management principles.
(20 points)

SuggeSted AnSwerS

Section - A

1. a. The psychological knowledge of values and beliefs is essential for the teacher for
effective communication, and this knowledge is available through psychographics, that
is, constructing a psychological profile of the learner. Among the learning community
there will be sub-group of values ranging from poor struggling survivors to highly
motivated, integrated sustainer, belongers, emulators, and achievers.
In every full-fledged classroom, every one of these will appear as the values, making
the teaching task a challenge.

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