Page 402 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

390 | Model Question Papers

2. a. The task of education is to determine the structure of a learner’s personality with sig-
nificance to society, because personality is the fundamental propulsive force for the
person’s to evaluate his of her own behaviour and that of others objectively in any act
of communication interaction.
It is needless to point out the role which the teacher’s personality can and must play.
At the psychological level, the mastery of effective communication entails the constitu-
tion of individual operation; then their combination into an integral communicative
act; and finally refining the communicative act according to the situation and the pur-
pose of the communication.
b. Visual aids significantly improve the quality of a presentation. However they must be
relevant, and only support what is being orally said. They must add impact and clarity
to the point you are making and enhance the verbal message. You should be sure that
the audience benefits from these visual aids. Visual aids should be very prudently used.
Unnecessary and improper use of these aids may end up in confusing the audience and
worse still if you are yourself confused. Before beginning make sure you know when to
and more importantly how to operate the equipment.
Too much information on slides and OHPs should be avoided as it tends to distract
the audience’s attention from what is being said.
Some of the visual aids that can be used are:
• A black board.
• Charts and real objects that can be passed around.
• Video, film and 35mm slides.

• Computer projections (Power-point, applications such as Excel, etc.).
• Overhead projection transparencies (OHPs).
Details of OHP and Slide Projector do not form the part of the question. Hence may be
considered for omission.
Visual aids when used properly can enhance the audience’s interest and contribute
significantly to the success of a presentation.
c. There is a paradox about the term communication. In order to understand the com-
munication process, we must use various devices to structure our thinking. We call
these devices as communication models. Such models are replicas or maps of the events
which made up the communication process and are largely the result of the influence of
cybernetics on communication theory.
According to Wilbur Schramm to know how communication works, it would be
necessary to study the communication process in general. When two people communicate
with each other, at least three elements are involved, the source of the communication,
the message or the content and the destination of the receiver. The communicator may
be an organization like the news paper or TV station or an individual. The message can

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