Page 404 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar
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392 | Model Question Papers
• Continually works to personal agendas at the expense of others.
• Rarely feels aware of the needs or feelings of others.
• Competes with others and is angry if not successful.
Characteristics of an assertive person:
The assertive person:
• Is able to express desires and feelings to others.
• Is able to converse and work well with people at all levels.
• Is able to appreciate the views of others and accept any that appear more reasonable
than their own.
• Is able to disagree with someone yet retains their friendship and respect.
• Is aware of the needs and desires of others.
• Is able to make concessions to others without feelings of inadequacy.
• Is able to express a concern or a need with minimum embarrassment to both parties.
• Is able to control feelings and emotions even in difficult or emotionally charged
situations.
• Is able to refuse a request without feeling guilty or obliged.
• Is able to ask for what he or she wants and can insist on legal entitlements without
becoming emotional.
c. • Being attentive to emotional cues and listen well.
• Show sensitivity and understanding for other’s perspective.
• Help out, based on understanding other people’s needs and feelings.
• Self-awareness – knowing one’s internal states, preferences, resources and instincts.
• Emotional awareness – recognizing one’s emotion and their effects.
• Accurate self assessment – knowing one’s strengths and limits.
• Self-confidence – a strong source of one’s self worth and capitates.
4. a. Pedagogical communication is a system of interaction between the pedagogue and
the students based on appropriate methods and habits and connecting of exchange
of information, exercise of appropriate influence on the pupils for didactic and edu-
cational purposes, and the promotion of their mutual understanding. The pedagogue
initiates and controls this process:
• Pedagogical communication provides the emotional background for the process of
communication.
• Pedagogical Communication is a joint activity.
Bhatnagar_Model Question Paper.indd 392 2011-06-24 3:12:39 PM