Page 403 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar
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Model Question Papers | 391
be in any form, language, visuals or any other signals that can be interpreted meaning-
fully. The receiver again, can be an individual or a group.
So communication here means sharing information with a group or an individual.
3. a. The teacher can inspire students by using his or her emotions in a planned and
tactical manner. The emotion a teacher displays for effect can be negative or positive.
Appropriate emotional displays give a boost to effective teaching characteristics.
The following techniques will help a teacher to make good use of display of emotions
and feelings.
• To save emotional display for rare occasions.
• To be explicit about one’s feelings.
• To concentrate on one’s nervous system, which matches one’s emotions.
• To practise showing positive and negative emotions.
b. Characteristics of a non-assertive person:
• Reluctant to express own opinions, and particularly feelings.
• Often feels used by others.
• Keeps quiet when others take advantage.
• Refrains from complaining when services or products are not up to standard.
• Finds it difficult to refuse the requests of others for time or resources.
• Acquiesces in the views and desires of the majority even though this conflict with
personal wishes.
• Frequently makes compromises in the interests of harmony.
• Is unwilling to inconvenience people for the things he or she wants.
• Is submissive in the presence of aggressive behaviour.
• Prefers to keep own views private.
Characteristics of an aggressive person:
• Frequently argues with others.
• Frequently gets angry and thinks others need to be put in their place.
• Has no difficulty in complaining when receiving poor quality product and services.
• Usually gets own way in situations.
• Expects others to accommodate own time schedules.
• Has strong views on many subjects and has no difficulty in expressing them.
• Easily and frequently finds fault with others.
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