Page 403 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar
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Model Question Papers    |    391

                   be in any form, language, visuals or any other signals that can be interpreted meaning-
                   fully. The receiver again, can be an individual or a group.
                 So communication here means sharing information with a group or an individual.

              3.   a.   The  teacher  can  inspire  students  by  using  his  or  her  emotions  in  a  planned  and
                     tactical manner. The emotion a teacher displays for effect can be negative or positive.
                   Appropriate emotional displays give a boost to effective teaching characteristics.
                   The following techniques will help a teacher to make good use of display of emotions
                   and feelings.
                   •   To save emotional display for rare occasions.
                   •   To be explicit about one’s feelings.
                   •   To concentrate on one’s nervous system, which matches one’s emotions.

                   •   To practise showing positive and negative emotions.

                b.  Characteristics of a non-assertive person:
                   •   Reluctant to express own opinions, and particularly feelings.
                   •   Often feels used by others.
                   •   Keeps quiet when others take advantage.
                   •   Refrains from complaining when services or products are not up to standard.
                   •   Finds it difficult to refuse the requests of others for time or resources.
                   •   Acquiesces in the views and desires of the majority even though this conflict with
                      personal wishes.
                   •   Frequently makes compromises in the interests of harmony.
                   •   Is unwilling to inconvenience people for the things he or she wants.
                   •   Is submissive in the presence of aggressive behaviour.
                   •   Prefers to keep own views private.


                   Characteristics of an aggressive person:

                   •   Frequently argues with others.
                   •   Frequently gets angry and thinks others need to be put in their place.
                   •   Has no difficulty in complaining when receiving poor quality product and services.

                   •   Usually gets own way in situations.
                   •   Expects others to accommodate own time schedules.
                   •   Has strong views on many subjects and has no difficulty in expressing them.
                   •   Easily and frequently finds fault with others.







       Bhatnagar_Model Question Paper.indd   391                                         2011-06-24   3:12:39 PM
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