Page 401 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Model Question Papers | 389

A teacher by his of her imaginative, effective and empathetic mode of communication
shall be able to bridge their cultural and individual difference in values. A teacher must
also try to make an attempt to have access to the value system in a relatively ambiguous
guise. Ambiguity allows the wstudents to identity with the values.
A teacher has to understand the process of communication method to have access into
the value system.
b. The personal relationships we develop on our team make a big difference in how we feel
about our work and our workplace, as well as our team. But, contrary to popular belief,
you don’t have to be best friends to be an effective team. Best friends do not make a best
team; best teammates make a best team. Being a best teammate is all about thoughtful
behaviour. In a sense, it is about treating a teammate as if he or she were your best friend.
It doesn’t include socializing outside of work, or sharing personal feelings; what it does
include is every kind of behaviour you can think of that conveys respect.
One can think about the ways that one demonstrate respect for one’s best friend. Do
we offer help to our best friend? Do we listen to our best friends without prejudging their
ideas or opinions? Are we sensitive towards our best friends when they is experiencing
personal problems? Do we accept our best friend’s idiosyncrasies? Do we share in our best
friend’s excitement and offer praise when they have achieved something? The answer can
be ‘Yes’ to all of the above questions. We can think of many more ways of showing respect
for your best friends. That’s what it takes to be a best teammate.
Instead of taking things personally, looking at things collectively and envisioning a
goal is important to make a team. Personal likings and disliking should not play a signifi-
cant role, which will be detrimental to the success of the team. Hence, looking at things as
a matter of fact is important and ‘you do not have to be best friends to make a team’.
c. It is important to pay attention to nonverbal aspects of communication as people’s actions
often do speak louder than their words. In fact, most people can deceive others much more
easily with words than they can with their bodies. Words are relatively easy to control; body
language, facial expressions, and vocal characteristics are not. By paying attention to these
nonverbal cues, you can detect deception or affirm a speaker’s honesty.

Because nonverbal communication is so reliable, people generally have more faith in
nonverbal cues than they do in verbal messages. If a person says one thing but transmits a
conflicting message nonverbally, listeners almost invariably believe the nonverbal signal.
Remember, the meaning of nonverbal communication lies with the observer, who both
reads specific signals and interprets them in context of a particular situation and a par-
ticular culture. Chances are, if you can read other people’s nonverbal messages correctly,
you can interpret their underlying attitudes and intentions and respond appropriately.
Nonverbal communication is important for another reason: It can be efficient from both
the sender’s and the receiver’s standpoint. You can transmit a nonverbal message without
even thinking about it, and your audience can register the meaning unconsciously. At the
same time, when you have a conscious purpose, you can often achieve it more economi-
cally with a gesture than you can with words.

Bhatnagar_Model Question Paper.indd 389 2011-06-24 3:12:39 PM