Page 403 - Global Project Management Handbook
P. 403
Measure- ments
Internal processes Planned Coefficient
Goals
In which business processes do we have to be the best in order to convince our partners and customers?
Measure- ments Measure- ment
Finance Planned Learning and development Planned
Coefficient Vision and Strategy Coefficient
Goals Goals
How should we appear to shareholders in order to secure financial success? Measure- ments How can we further develop our change and growth potential in order to realize our vision?
Customer Coeffici Planned ent Blanced score card model.
Goals
How should we approach our customers in order to realize our vision? FIGURE 19.4b
19-12
