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notes � 249

3. M. Katherine Brown, Brenda Huettner, and Char James-Tanny, Managing
Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools
(Plano, TX: Wordware Publishing, 2007), 22–23.
4. Jana M. Kemp, Moving Out of the Box: Tools for Team Decision Making (Westport,
CT: Praeger, 2008), 133 and 138.

5. James M. Kouzes and Barry Z. Posner, The Leadership Challenge, 4th ed. (San
Francisco: Jossey-Bass, 2007), 224.

6. Material from this section comes from a 1/19/10 personal interview with the
authors and from Stephen M. R. Covey and Rebecca R. Merrill, The Speed of
Trust: The One Thing That Changes Everything (New York: Free Press, 2008).
7. Don Cohen and Laurence Prusak, In Good Company: How Social Capital Makes
Organizations Work (Boston: Harvard Business School Press, 2001), 29.
8. McKay Christensen, interview with the authors, 12/4/09.

9. Michael S. Kroth, The Manager as Motivator (Westport, CT: Praeger, 2006).
10. Nan S. Russell, Hitting Your Stride: Your Work, Your Way, 1st ed. (Sterling, VA:
Capital Books, 2007), 170.

11. Roger C. Mayer, James H. Davis, and F. David Schoorman, “An Integrative
Model of Organizational Trust,” Academy of Management Review 20, no. 3 (1995):
709–734; and F. David Schoorman, Roger C. Mayer, and James H. Davis, “An
Integrative Model of Organizational Trust: Past, Present, and Future,” Academy of
Management Review 32, no. 2 (2007): 344–354.
12. Jon R. Katzenbach and Douglas K. Smith, The Wisdom of Teams: Creating the High-
Performance Organization (New York: HarperBusiness Essentials, 2003), 109.
13. Lisa Haneberg, Focus Like a Laser Beam: 10 Ways to Do What Matters Most, 1st ed.
(San Francisco: Jossey-Bass, 2006), 30.
14. Greg Lowitz, personal interview with the authors, 12/11/09.
15. Lori Coruccini, personal interview with the authors, 1/29/10.

16. McKay Christensen, interview with the authors, 12/4/09.

17. Camille Venezia, interview with David Clemons, 2/22/10.

` ChApter 5

1. Sharon Allen, personal interview with the authors, 2/9/10.