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2. See Stephen Baker, “Management by the Numbers,” BusinessWeek, September 8,
2008, 32–38, and Stephen Baker, The Numerati (Boston: Houghton Mifflin Co.,
2008), for a fascinating, and scary, account of what organizations are developing
to learn more about their workers.
3. Keystone and Island Pumping examples in this chapter provided by Mentor
Engineering, www.mentoreng.com.

4. Mark Coffey, M., “Austin Energy Takes Laptops to the Field Efficiency,” Trans-
mission and Distribution World, October 2006, http://tdworld.com/distribution_
management_systems/power_austin_energy_takes/.
5. “Cable&Wireless Selects and Implements ClickSoftware for Optimized Mobile
Workforce Management,” PR Newswire, http://www.prnewswire.com/news-
releases/cablewireless-selects-and-implements-clicksoftware-for-optimized-
mobile-workforce-management-81130182.html (downloaded 2/6/10).
6. Peter Manos, “Cutting Costs with Real-Time Mobile Data,” Public Utilities
Fortnightly, January 2006.
7. Creating an Applications Infrastructure for 21st Century Water Distribution. An
Oracle Analysis, November 2009. Provided by Oracle to the authors.

8. Richard Mayer, personal interview with the authors, 2/25/10.
9. Personal communication from Cali Ressler and Jody Thompson, 2/26/10.

10. The content in this section is from Cali Ressler and Jody Thompson, Why Work
Sucks and How to Fix It: No Schedules, No Meetings, No Joke—The Simple Change
That Can Make Your Job Terrific (New York: Portfolio, 2008); and the Results-Only
Work Environment Business Case, http://gorowe.com/wordpress/wp-content/
uploads/2009/12/ROWE_Business_Case.pdf (downloaded 2/6/10).
11. The content in this section is from a 2/26/10 personal communication from Cali
Ressler and Jody Thompson.
12. For an excellent summary of organizational citizenship behaviors, see Philip
M. Podsakoff, Scott B. MacKenzie, Julie Beth Paine, and Daniel G. Bachrach,
“Organizational Citizenship Behaviors: A Critical Review of the Theoretical
and Empirical Literature and Suggestions for Future Research,” Journal of
Management 26, no. 3 (2000): 513.

` ChApter 7

1. Kathie Lingle, interview with the authors, 12/22/09. Information about the
Alliance for Work-Life Progress can be found here: http://www.awlp.org/awlp/
home/html/homepage.jsp.
2. Lori Coruccini, interview with the authors, 1/29/10.