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252 � notes

3. Information for this section was taken from “Trucking Industry in the United
States,” Wikipedia.org, http://en.wikipedia.org/wiki/Trucking_industry_in_the_
United_States (retrieved 2/2/10); Carl Stinson, “Introduction to the Trucking
Industry,” Ezine @rticles, http://ezinearticles.com/?Introduction-To-The-
Trucking-Industry&id=470632 (retrieved 2/2/10); “Truck Driving Jobs: The
History of Trucking,” JobMonkey.com, http://www.jobmonkey.com/truckdriving/
trucking-jobs.html (retrieved 2/2/10); “Making the Long Haul: A History of the
Truck and Trucking Industry,” RandomHistory.com, http://www.randomhistory.
com/2008/07/14_truck.html (retrieved 2/2/10); “Missions and Values,” Con-way.
com, http://www.con-way.com/en/about_con_way/mission_and_values (retrieved
2/2/10).
4. Tyler Ellison, interview with the authors, 1/13/10.
5. Lyrics from Do-Re-Mi, The Sound of Music, Rodgers and Hammerstein, 1959.

6. Stephen R. Covey. The Seven Habits of Highly Effective People: Restoring the
Character Ethic (New York: Simon and Schuster, 1989).

7. John Gentry, interview with the authors, 2/26/10.

` ChApter 8

1. Lori Coruccini, interview with the authors, 1/29/10.

2. James C. Collins. Good to Great: Why Some Companies Make the Leap—and Others
Don’t (New York: HarperBusiness, 2001).
3. Information from this section drawn from James Flanigan, “Working at Home
Pays Off for Firms,” Los Angeles Times, 5/9/04, http://articles.latimes.com/2004/
may/09/business/fi-flan9 (retrieved 3/30/10).
4. John Gentry, personal interview with the authors, 2/26/10.

5. Lori Coruccini, interview with the authors, 1/29/10.
6. Doug Harward, interview with the authors, 12/4/09.

7. http://www.youtube.com/watch?v=FScddkTMlTc
8. Cisco Systems, Inc., “A Study: Understanding and Managing the Mobile Work force,”
July 2007, http://newsroom.cisco.com/dlls/2007/eKits/MobileWorkforce_071807.
pdf (retrieved 3/31/10).
9. Brent Lang, interview with the authors, 2/12/10.

10. Mike Cook, personal interview with the authors, 1/27/10.
11. Steve Franklin, personal interview with the authors, 2/1/10.