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8. William A. Kahn, “Holding Environments at Work,” Journal of Applied Behavioral
Science 37, no. 3 (2001): 260.
9. This section drew upon these articles, which may be read for more depth of
discussion about the virtual team development process: Stacie A. Furst, Martha
Reeves, Benson Rosen, and Richard S. Blackburn, “Managing the Life Cycle
of Virtual Teams,” Academy of Management Executive 18, no. 2 (2004): 6–20;
Guido Hertel, Susanne Geister, and Udo Konradt, “Managing Virtual Teams:
A Review of Current Empirical Research,” Human Resource Management Review
15, no. 1 (2005): 69–95; Chad Lin, Craig Standing, and Ying-Chieh Liu, “A
Model to Develop Effective Virtual Teams,” Decision Support Systems 45, no. 4
(2008): 1031–1045; Luis L. Martins, Lucy L. Gilson, and M. Travis Maynard,
“Virtual Teams: What Do We Know and Where Do We Go from Here?” Journal
of Management 30, no. 6 (2004): 805–835.
10. Bruce W. Tuckman, “Development Sequence in Small Groups,” Psychological
Bulletin 63 (1965): 384–399.
11. Interview with Shauna Wilson and the authors, 12/30/09. Also Shauna Wilson,
Successful Online Meetings, Infoline: Tips, Tools, and Intelligence for Trainers:
ASTD Press, 2009; Shauna Wilson, InterneTeaming.Com: Tools to Create High
Performance Remote Teams (Portland, OR: Inkwater Press, 2005).
12. Interview with Kit Brown-Hoekstra and the authors, 1/20/10.
