Page 280 - Managing the Mobile Workforce

Index � 259

Developing your virtual team, 221–244 Eight principles model, 183–203
adjourning, 240 caring, 191–192
Barsky, Zev, 221, 223–225 challenging, meaningful work,
Brown-Hoekstra, Kit, 240–244 193–194
collaborative work, 239 Christensen’s three steps, 200
communication, 235, 243–244 foundational principles, 186, 189–192
confidence to trust your team, 240, freemium, 185
242 goals, 196–198
container, 229–231 manager’s role, 199–200
equal access to technology, 242–243 managing expectancies, 195–196
focus, 229 motivational arenas, 185
forming, 233–234 organizational commitment, 194–195
freemium, 222 overview, 185-189
Hoffmann, Brian, 225–229 technology, 188–189
kickoff meeting, 234 trust, 189
learning together, 236 understanding your employees,
norming, 231–233 189–191
partnership, 228 willpower, 198–199
people skills, 241 Electronic document management
performing, 238–239 (EDM), 19
problem solving, 237–238 Electronic management system (EMS),
put it into gear, 228 19
relationships, 227–228 Ellison, Tyler, 138–142
shared knowledge, 236 Employee responsibility, 44–45
starting up, 242 Employee satisfaction, 111–112,
storming, 236 138–130
strategic communications, 226–227 EMS, 19
strategic thinking, 241–242 Enabling others to act, 73
time zones, 243 Endnotes, 244–255
transforming, 234–236 Energy companies, 126
Dialogue, 55 Enterprise analysis of “mobile readi-
“Distributed workforce,” 11 ness,” 106–108
Distributed workforce model, 37 Enterprise resource planning (ERP)
Distrust, 77 system, 18
Do What You Love, the Money Will Fol- Erickson, Steven, 218
low (Sinetar), 187 ERP system, 18
Dolan, Brian, 36, 216 ESSDACK, 170
Driving time, 179 Evaluation and reward, 153–154
Drucker, Peter, 226 Expectancy manager, 195
Expectations, 152
E Expense cutting, 102–103
E-presence, 58–60 Expressiveness, 67
Early adopters, 212 Extending trust, 76
EDM, 19
Educational Services and Staff De- F
velopment Association of Central Face-to-face meetings, 225
Kansas (ESSDACK), 170 Facts and figures, 9–10, 38–39