Page 283 - Managing the Mobile Workforce

262 � Index

Mass product customization (MPC), leadership presence, 67–69
27 mobile road warriors, 168–169
Massively multiplayer online role-play- personal presence, 64–65
ing game, 222 social presence, 61–64
Mayer, Rick, 128, 129 statistics, 9–10, 38–39
Mayer, Roger, 81, 83 terminology, 11
MCC, 26, 27 working definition, 48
Meaningful work, 193–194 Mobile workforce management tech-
Mediocrity, 199 nology, 127
Meetings, 141 Mobile Workforce Registry, 4
Melaleuca, 80, 200 MobilHealthNews, 216
Mental models, 40 Mobility
Mentor Engineering, 126 all-encompassing nature, 31–33
Merrill, Rebecca, 189 individual, and, 12
Metadata skills, 215 manager, and, 12
Metaskills. See Keeping up with the ubiquitous, 7–8
phoneses what is it, 8–9
Micromanaging, 44, 89 Moore, Michael, 55
Millenials, 171 Morris, Richard, 195
MMORPG, 222 Motivational arenas, 185
MobiHealthNews, 36 Motivational tools. See Eight principles
Mobile channel, 32 model
Mobile performance management MPC, 27
process, 137–155 Multimodal services, 140
evaluation and reward, 153–154 My online virtual me, 64–67
expectations, 152
goals, 143 N
hiring, 145–146 Neeleman, David, 158
job design, 144–145 New Business of Paradigms, The
orientation, 146 (Barker), 41
overview, 141 New rules, 41–45
start at the beginning, 142–143 Notes (endnotes), 244–255
support, 153 Numerati, The (Baker), 125
training, 147
what needs to be done, 143 O
work tools, 145 Obama, Barack, 93, 96
Mobile performance management Objectives, 143
technology, 120, 128 OCBs, 133, 184
Mobile road warriors, 168–169 Office of Personnel Management
Mobile strategy, 6 (OPM). See Berry’s telework initia-
Mobile trust-building strategies, 87–91 tive
Mobile work strategies, 40 Old vs. new rules, 41–45
“Mobile workers,” 11 OPM. See Berry’s telework initiative
Mobile workforce Organizational citizenship behaviors
at-home mobile workers, 167–168 (OCBs), 133, 184
corridor mobile workers, 165–166 Organizational commitment, 194–195
e-presence, 58–60 Organizational goals, 143