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Index � 265

blind trust/distrust, 77 Universality of knowledge, 46
communication, 80 U.S. Patent and Trademark Office, 94
conflict management, 90–91
consistency, 89 V
context, 85 Values, 152, 161
Covey, Stephen, 74–78 Venezia, Camille, 89
credibility, 76 Verges, 47
decision making, 73 Video conferencing, 224
extending trust, 76 Virtual API, 59–60
freemium, 78 Virtual business review meeting, 88
group discussion, 91 Virtual distance, 55
importance of trust, 73–74 Virtual Instruments, 146, 147–148
integrity, 84 Virtual team. See Developing your
interpersonal connections, 88– virtual team
89 Virtual team container, 229–231
lack of trust, 79 Virtual team development process,
loss of trust, 86 231–240
mobile trust-building strategies, “Virtual workforce,” 11
87–91 Virtual you, 64–67, 70
outcomes, 85–86 Vocera Communications, 23
overcontrolling, 89–90 Volition, 199
performance evaluation, 87–88
propensity, 85, 86 W
principle sharing/principle follow- Wal-Mart, 101
ing, 84 Wankoff, Barbara, 111–112
relationships, 79 Weisbaum, Jack, 201
risk taking, 81–82 Weisberg, Anne, 27
small successes, 90 Welch, Jack, 226
smart trust, 77–78 When Work Works, 202
social capital, 79 Why Work Sucks and How to Fix It
trust-building principles, 80–86 (Ressler/Thompson), 131
trustworthiness, 82–84 Willpower, 198–199
Trust tax, 75 Wilson, Shauna, 236–238
Trustworthiness, 82–84 Windshield time, 178
Tuckman, Bruce, 231, 232, 236 Wisdom of Teams, The (Katzenbach/
Twiga Foundation, 202 Smith), 81
2009 Guide to Bold New Ideas for Mak- “Work,” 41–42
ing Work Work, 202 Work-life balance, 49–50, 100, 159
Work tools, 145
U Worker autonomy. See Autonomy or
UBS Business University, 218 not autonomy?
UBS Financial Services, 218 Worker satisfaction, 128–130
Undercover Boss, 180 Workforce paradigm, 21–50
Understanding your employees, all-encompassing nature of mobility,
189–191 31–33
Uniting the Virtual Workforce (Lojeski/ benefits, 46
Reilly), 54 career opportunities, 26–31