Page 284 - Managing the Mobile Workforce

Index � 263

Organizational standards, 152 overview, 53, 58
Orientation, 146 personal, 64–65
“Out of Sight, but Not Out of Touch: social, 61–64
Federal Executives’ Assessment of stage, 67
Agency Telework Policy,” 99 Presence (Senge et al.), 54
Overcontrolling, 89–90 Principle sharing/principle following,
84
P Problem solving, 237–238
Paperwork, 126–128 Prusak, Laurence, 79
Paradigm, 21. See also Workforce
paradigm Q
Paradigm shift, 104–105 Questions to ask, 106–108, 158–159
Past experiences, 85
Patent and Trademark Office, 94 R
People skills, 241 Reaching out, 67
Perfectionism, 91 Real-life examples. See Vignettes
Performance, 119 Recursive model of manager-employee
Performance cycle, 141 caring, 191
Performance evaluation, 87–88, 153 Redesigning a job, 144
Performance expectation creep, 134 Reilly, Richard, 54
Performance management, 142, 154, Relationship building, 235
239 Relationships, 45, 79, 227–228
Performance management process. See “Remote Surgery” (Kay), 34
Mobile performance management Renewal, 214–215
process Ressler, Cali, 131–134, 146, 197
Personal branding, 65 Results-only work environment
Personal lives, 69 (ROWE), 100, 131–135, 197, 239
Personal presence, 64–65 Reward, 153
Pilot projects, 15 Rewards systems, 202
Pilot test, 99–100, 213 RipCode, 84, 146
Platform, 108–110, 113 Risk taking, 81–82
Policies, 16 Robotic combat casualty extraction and
Polycom, 53 evacuation system, 36
Poor technology, 188 Roles and expectations, 16
Posner, Barry, 73 Roman Empire, 55
Potomac Electric Company, 127 ROWE, 100, 131–135, 197, 239
Propensity, 85, 86 Rumor mill, 91
Predix Inc., 86 Russell, Nan, 81
PRES, 67
Presence, 51–70 S
actual, 69 Samsung Mobile, 108
current situation, 57–69 Satava, Richard, 34
distance, 54–56 Schema, 40
e-presence, 58–60 Security, 16, 113
freemium, 61 Self-efficacy, 195
future advances, 56–57 Self-knowing, 67–68
leadership, 67–69 Self-renewing, 214