Page 279 - Managing the Mobile Workforce

258 � Index

Blizzard (snowmageddon), 93–94 Command-and-control system, 73,
Broadband connections, 5, 64 89–90
Brown-Hoekstra, Kit, 73, 209, 234, Communication, 80, 235, 243–244
240–244 Communication skills, 66
Building trust. See Trust or bust Competitive environment
Business review, 87–88 economy, 102–103
employee, 103
C global competitiveness, 104
Cable&Wireless Worldwide, technology, 104
127 Con-way Multimodal, 138–141
Caesar, Julius, 198 Conflict management, 90–91
Candor, 154 Connecting with employees, 192
Capacitizing employees, 192 Connectivity, 46, 47, 48, 179
Capital One, 201 Consilience, 216
Capsule biography. See Vignettes Consistency, 89
Career Development Basics (Kroth/ Content delivery network (CDN), 20
Christensen), 211 Content distribution network, 20
Career opportunities, 26–31 Content management system (CMS),
Caring, 191–192 19
Cauldron, 229 Context, 85
CDN, 20 Cook, Mike, 170, 171
Cell phone, 32 Core competencies, 211
Center of excellence, 15 Corridor mobile workers, 165–166
Chakravarthy, Bala, 214 Corridor warriors, 26
Challenging, meaningful work, Coruccini, Lori, 86, 137, 157, 160, 190
193–194 Cost/benefit analysis skills, 217
Changing rules of today’s workforce, Cost savings, 102–103
41–45 Costs and benefits, 13–14
Charismatic leaders, 68 Covey, Stephen M. R., 74–78, 82, 86,
Christensen, McKay, 80, 87–88, 183, 189
200, 211 Covey, Stephen R., 74, 142
Christiansen, Ole Kirk, 223 Credibility, 76
Cisco, 51, 53, 226 CRM, 18–19
Cisco telepresence, 53 Crossing the Rubicon, 198
Citrix Online, 192 CultureRx, 132
Clemons, David, 67, 163, 226 Customer relationship management
Clemons, John, 211, 212 (CRM), 18–19
ClickSoftware Technologies software, Cutting expenses, 102–103
127
CMS, 19 D
Colocated team container, 230 Daisy diagram, 237
CoBank, 177–178 Davis, James, 81, 83
Cohen, Don, 79 Decision making, 73
Collaboration, 17, 215–216 Deloitte, 26
Collaborative learning, 173 DeNagy, Peter L., 3, 71, 108, 109
Collaborative whiteboards, 238 Developing a mobile workforce strat-
Collins, Jim, 68, 157 egy, 12–17