Page 285 - Managing the Mobile Workforce

264 � Index

Senge, Peter, 40, 54, 69, 229 T
Setting expectations, 123, 152 Target, 7
7th of the Mass Media (Ahonen), TATRC, 35, 36
31 Team. See Developing your virtual
Shared thinking space, 225 team
Shoorman, David, 81, 83 Tech troubles, 188
Simplicity, 16 Technology, 121, 179, 188–189
Sinetar, Marsha, 187 “Tele-workforce,” 11
Sloan, Alfred, 226 Teleconsultation, 35
Small successes, 90 Telemedicine, 35
Smart trust, 77–78 Telemedicine and Advanced Technol-
Smith, Douglas, 81 ogy Research Center (TATRC),
Snowmageddon, 93–94 35, 36
Social capital, 72, 79 Telepresence, 51. See also Presence
Social presence, 61–64 Telepresence T3, 53
Sound of Music, The, 142 Telerobotics, 36
Speed of Trust: The One Thing That Telesurgery, 36
Changes Everything, The (Covey/ Telework
Merrill), 74, 189 Arizona, 113–114
St. Luke’s Episcopal Health System, government initiative, as, 94–95
201 KPMG, 112
Stage presence, 67 OPM. See Berry’s telework initiative
Staples, 7 savings, 102–103
Star Wars, 57 snowmageddon, 93–94
State government (Arizona), 113– sustainable competitive advantage, 98
114 worker autonomy, 124
Statistics and industry trends, 9–10, Telework Arizona Web site, 250
38–39 Telework Talk Blog, 99
Sticking it out, 219 Thompson, Jody, 131–134, 146, 197
Storming, 236 360-degree feedback process, 140
Strategic communications, 226–227 “Time,” 40
Strategic feedback, 199 Time zones, 243
Strategic fit, 12–13 Tracking progress, 200
Strategic leadership, 93–115. See also Traditional (Tuckman) team develop-
Competitive environment; Tele- ment process, 232
work Training, 147
Strategic mobile workforce platform, Transactional distance, 55
110 Transatlantic surgery, 34–36
Strategic platform, 210. See also Plat- Transformational leaders, 68
form Trial and error, 213
Strategic thinking, 241–242 Trucking industry, 137–139
Strategies, 15–17 Trust, 17, 68. See also Trust or bust
Structure, 55 Trust-building principles, 80–86
Success stories. See Vignettes Trust dividend, 75
Support, 153 Trust or bust, 71–92
Sustainable competitive advantage, ability, 83
98 benevolence, 83–84