Page 87 - Perfect Phrases for Motivating and Rewarding

customers to know they have the strong support system they
deserve.”
■ “Who would like to be responsible for backing up the main
database? None of us can afford the time it would take to track
down lost data.”
■ “Everyone has a different process for organizing leads for
follow-up. Let’s share so we can learn from one another.”

Presentation Skills

The Motivational Mindset

■ Many employees must present new ideas to their peers or
management; plans, proposals, or findings to other parts of
the company; or company initiatives to existing or prospective
clients.
■ Presentation skills do not come naturally to everyone.
■ Comfort and knowledge play key roles in effective
presentations.
■ Ensure that employees know they’ve been selected to present
or serve on a panel because of their knowledge. Praise their
backgrounds and understanding of specific topics and issues,
emphasizing that’s why you’ve asked them to be out front.
■ Build confidence by offering courses and/or opportunities for
small group presentations with supportive feedback.
■ Provide necessary equipment and tips on the most effective
ways to use it.
■ Encourage employees to watch strong, effective speakers on
TV, in videos, or in person.
■ Have an instructional video available and offer basic tips
online or in hard copy.

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