Page 292 - Performance Leadership

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Chapter 1

1. There are subtle differences in the definition of a measure, a metric, and a
key performance indicator (KPI), although there are no standard and
commonly agreed-upon definitions. In general, a measure is a piece of
gathered business data, such as “total.” A metric is often presented in the
form of a ratio, relating multiple measures, such as “average sales per
employee.” A KPI is a metric that is deemed of strategic importance to an
organization. For practical purposes, I will use these terms interchangeably
throughout this book.
2. Neely, A. (1998), Measuring Business Performance: Why, What and How,
Economist Books, London.
3. McGee, J.V. (1992), What Is Strategic Performance Measurement? Ernst &
Young Center for Business Innovation, Boston.
4. Gartner Inc. (2006), “Understand Performance Management to Better
Manage Your Business,” available at www.gartner.com.
5. Robbins, S.R. (1993), Organizational Behavior, Prentice Hall, Englewood
Cliffs. N.J.
6. PEST analysis (also known as STEP analysis) stands for “Political,
Economic, Social, and Technological analysis” and describes a framework
of macroenvironmental factors used in environmental scanning. (Source:
wikipedia.org, March 2006.)
7. Riel, C.B.M. van (1995), Principles of Corporate Communication, Prentice
Hall, London.
Chapter 2

1. In this chapter, I provide a very short overview of performance management
methodologies in order to create a baseline understanding. For more
detailed information, visit www.performance-leadership-book.com.
2. Waal, A.A. de (2002), Minder is Meer ( in Dutch), Holland Business
Publication, Haarlem.

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