Page 293 - Performance Leadership

282 • Notes

3. Accenture (2001), “Driving Value through Strategic Planning and
Budgeting: A Research Report from the Cranfield School of Management
and Accenture.”
4. Hope, J.; Fraser, R. (2003), Beyond Budgeting: How Managers Can Break
Free from the Annual Performance Trap, Harvard Business School Press,
Boston.
5. Atrill, P. (2003), Financial Management for Non-Specialists, Prentice Hall,
London.
6. Hansen, S.C.; Torok, R.G. (2004), The Closed Loop: Implementing Activity
Based Planning and Budgeting, CAM-I and Bookman Publishing, Fort
Worth.
7. This paragraph is largely based on the www.wikipedia.org entry on “Six
Sigma.”
8. http://www.dmreview.com/glossary/s.html
9. The majority of the text on CSF is based on Bullen, C.V., Rockart, J.F.
(1981), A Primer on Critical Success Factors, Sloan School of Management,
Cambridge, MA.; and Daniel, D.R. (Sep.–Oct. 1961), “Management
Information Crisis,” Harvard Business Review.
10. The text of EFQM is largely based on the paper called “EFQM:
Introducing Excellence,” 2003, www.efqm.org.
11. Kaplan, R.S.; Norton, D.P. (1996), Balanced Scorecard: Translating
Strategy into Action, Harvard Business Press, Boston.
12. Brignall, T.J.S. (2002), “The Unbalanced Scorecard: A Social and
Environmental Critique,” Performance Measurement and Management:
Research and Action, Performance Measurement Association, UK.;
Nørreklit, H. (2000, No.11), “The Balance on the Balanced Scorecard—A
Critical Analysis of Some of Its Assumptions, Management Accounting
Research.

13. Maltz, A.C.; Shenhar, A.J.; Reilly, R.R. (2003, no. 36) “Beyond the
Balanced Scorecard: Refining the Search for Organizational Success
Measures,” Long Range Planning.
14. Kaplan, R.S.; Norton, D.P. (2000), The Strategy-Focused Organization:
How Balanced Scorecard Companies Thrive in the New Business
Environment, Harvard Business School Press, Boston.

15. Neely, A.; Kennerley, M.; Martinez, V. (2004), “Does the Balanced
Scorecard Work: An Empirical Investigation,” Cranfield School of
Management, PMA 2004 Conference, Edinburgh.