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ENDNOTES

Chapter 1

1. Yukl, Gary, Leadership in Organizations, Prentice Hall, Englewood Cliffs, NJ, 1994.
2. Katzenbach, Jon, Peak Performance, Harvard Business School Press, Boston, 2000.
3. Weick, Karl E., The Social Psychology of Organizing, McGraw-Hill, New York, 1979.
4. Polanyi, Michael, Personal Knowledge: Towards a Post-Critical Philosophy, University
of Chicago Press, Chicago, 1958, p. 53.
5. Ulrich, Dave, Jack Zenger, and Norm Smallwood, Results-Based Leadership, Harvard
Business School Press, Boston, 1999.

Chapter 2

1. Rucci, Anthony J., Steven P. Kim, and Richard T. Quinn, “The Employee-
Customer-Profit Chain at Sears,” Harvard Business Review, January–February 1998,
pp. 82–98.
2. Johnson, Carla, “Recruitment: Capturing Turnover Costs,” HR Magazine, July 2000,
Vol. 45, No. 7, pp. 107–119.
3. Senn, Larry E., and John R. Childress, The Secrets of Reshaping Culture, The Lead-
ership Press, 1999 (available on Kindle.)
4. Collins, Jim, “Level 5 Leadership: The Triumph of Humility and Fierce Resolve,”
Harvard Business Review, January 2001, pp. 67–76.
5. Kelly, Walt, creator of Pogo, 1917–1973.
6. “If It was Good Enough for Jack Welch..., ” Business Week, October 15, 2001, Online.

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