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10 - PROJECT COMMUNICATIONS MANAGEMENT
• Policies, procedures, processes, and guidelines regarding communications management;
• Templates; and
• Historical information and lessons learned.
10.2.2 Manage communications: tools and techniques
10.2.2.1 communication technology
Described in Section 10.1.2.2. The choice of communication technology is an important consideration in the
Manage Communications process. As this can vary significantly from project to project and also throughout the life
of a project, the focus is to ensure that the choice is appropriate for the information that is being communicated.
10.2.2.2 communication Models
Described in Section 10.1.2.3. The choice of communication models is an important consideration
in this process. As the components in the communications all contribute toward an effective and efficient
communications process, the focus is to ensure that the choice of the communication model is appropriate for
the project that is undertaken and that any barriers (noise) are identified and managed.
10.2.2.3 communication Methods
Described in Section 10.1.2.4. The choice of communication methods is an important consideration in this
process. As there can be many potential barriers and challenges during this process, the focus is to ensure that
the information that has been created and distributed has been received and understood to enable response and
feedback.
10.2.2.4 Information Management Systems
Project information is managed and distributed using a variety of tools, including:
• Hard-copy document management: letters, memos, reports, and press releases;
• Electronic communications management: e-mail, fax, voice mail, telephone, video and web conferencing,
websites, and web publishing; and
• Electronic project management tools: web interfaces to scheduling and project management software,
meeting and virtual office support software, portals, and collaborative work management tools.
300 ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition
®
Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
