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10 - PROJECT COMMUNICATIONS MANAGEMENT

• Feedback from stakeholders. Information received from stakeholders concerning project operations is
distributed and used to modify or improve future performance of the project.
• Lessons learned documentation. Documentation includes the causes of issues, reasoning behind
the corrective action chosen, and other types of lessons learned about communications management.
Lessons learned need to be documented and distributed so that it becomes part of the historical database
for both the project and the performing organization.

10.3 control communications

Control Communications is the process of monitoring and controlling communications throughout the entire
project life cycle to ensure the information needs of the project stakeholders are met. The key benefit of this process
is that it ensures an optimal information flow among all communication participants, at any moment in time. The
inputs, tools and techniques, and outputs of this process are depicted in Figure 10-7. Figure 10-8 depicts the data
flow diagram of the Control Communications process.
10

Inputs Tools & Techniques Outputs

.1 Project management plan .1 Information management .1 Work performance
.2 Project communications systems information
.3 Issue log .2 Expert judgment .2 Change requests
.4 Work performance data .3 Meetings .3 Project management plan
.5 Organizational process updates
assets .4 Project documents
updates
.5 Organizational process
assets updates

Figure 10-7. control communications: Inputs, tools & techniques, and outputs

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