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10 - PROJECT COMMUNICATIONS MANAGEMENT
• Meeting management techniques. Preparing an agenda and dealing with conflicts.
• Presentation techniques. Awareness of the impact of body language and design of visual aids.
• Facilitation techniques. Building consensus and overcoming obstacles.
• Listening techniques. Listening actively (acknowledging, clarifying, and confirming understanding) and
removal of barriers that adversely affect comprehension.
10.2.1 Manage communications: Inputs
10.2.1.1 communications Management Plan
Described in Section 10.1.3.1. The communications management plan describes how project communications
will be planned, structured, monitored, and controlled.
10.2.1.2 Work Performance reports 10
Described in Section 4.4.3.2. Work performance reports are a collection of project performance and status
information that may be used to facilitate discussion and to create communications. To optimize this process, it is
important that reports be comprehensive, accurate, and available in a timely manner.
10.2.1.3 Enterprise Environmental Factors
Described in Section 2.1.5. Specific enterprise environmental factors that can influence the Manage
Communications process include, but are not limited to:
• Organizational culture and structure,
• Government or industry standards and regulations, and
• Project management information system.
10.2.1.4 organizational Process Assets
Described in Section 2.1.4. Organizational process assets that can influence the Manage Communications
process include, but are not limited to:
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©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition 299
Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.
