Page 324 -

10 - PROJECT COMMUNICATIONS MANAGEMENT

Project Communications Management
10.1
Plan
Communications 4.2
Management
4.4 Develop Project
Monitor and • Communications Management
Control Project management plan Plan
Work
• Project
• Work performance management
reports plan updates
10.2
Manage Project
Communications Documents
• Enterprise • Project documents
environmental updates
factors
• Organizational
Enterprise/ process assets • Project
Organization communications
• Organizational
process assets updates

10.3
Control
Communications

Figure 10-6. Manage communications data Flow diagram
This process goes beyond the distribution of relevant information and seeks to ensure that the information being
communicated to project stakeholders has been appropriately generated, as well as received and understood. It
also provides opportunities for stakeholders to make requests for further information, clarification, and discussion.
Techniques and considerations for effective communications management include, but are not limited to, the
following:

• Sender-receiver models. Incorporating feedback loops to provide opportunities for interaction/
participation and remove barriers to communication.
• choice of media. Situation specifics as to when to communicate in writing versus orally, when to prepare
an informal memo versus a formal report, and when to communicate face to face versus by e-mail.
• Writing style. Appropriate use of active versus passive voice, sentence structure, and word choice.

298 ©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Fifth Edition
®

Licensed To: Jorge Diego Fuentes Sanchez PMI MemberID: 2399412
This copy is a PMI Member benefit, not for distribution, sale, or reproduction.