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10 - PROJECT COMMUNICATIONS MANAGEMENT

Transmit
Message
Encode Noise Decode

Acknowledge
Noise
Message
Sender Receiver
Medium

Decode Encode
Feedback
Noise Message

Figure 10-4. Basic communication Model

The components of the basic communication model need to be considered when project communications
are discussed. As part of the communications process, the sender is responsible for the transmission
of the message, ensuring the information being communicated is clear and complete, and confirming the
communication is correctly understood. The receiver is responsible for ensuring that the information is received
in its entirety, understood correctly, and acknowledged or responded to appropriately.

There are many challenges in using these components to effectively communicate with project stakeholders,
such as in a highly technical, multinational project team. Successful communication of a technical concept
from one team member to another team member in a different country could involve encoding the message in
the appropriate language, sending the message using a variety of technologies, and having the receiver decode
the message into his or her native language and then reply or provide feedback. Any noise introduced along
the way may compromise the original meaning of the message. In this example, there are multiple factors that
may lead to the intended meaning of the message being misunderstood or misinterpreted.

10.1.2.4 communication Methods

There are several communication methods that are used to share information among project stakeholders.
These methods are broadly classified as follows:

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