Page 13 - Crisis Communication Practical PR Strategies

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Europe and the Far East. His experience includes a wide range of util-
ities, transport, support services, insurance, risk management, gov-
ernment, food, retail and charities.

Nick Leighton (United Arab Emirates) is the founder
and CEO of NettResults Public Relations, a leading
independent media relations agency with offices across
the Middle East and in California, United States. Since
NettResults’s conception in 1999, Nick and the
NettResults teams have been assisting clients with crisis
communication, both big and small. Nick is also the
founder and CEO of NettResults Management Consulting, a
California-based management company that specializes in exploration
and mapping of companies to produce process maps. Nick studied
Psychology of Human Communication at De Montfort University,
Leicester, UK and then went on to gain an MBA with a speciality in
marketing from Leicester Business School. He has worked in Eastern
and Western Europe and the Middle East. He now divides his time
between California and Dubai.

Robert J Oltmanns (United States) is the president of
Skutski & Oltmanns, Inc, an independent public rela-
tions firm in Pittsburgh, Pennsylvania. Bob’s unique
background in environmental communication includes
a combination of technical training and 25 years of pro-
fessional public relations experience. He has been a
counsellor on a variety of environmental public rela-
tions issues for clients in the chemical, nuclear, forest products, electric
power and transport industries, among others. Bob is also an adjunct
professor of environmental public relations at Duquesne University’s
Center for Environmental Research and Education. He holds degrees
from Montclair State College in New Jersey and the University of
Pittsburgh’s Graduate School of Engineering, and is an accredited
member of the Public Relations Society of America’s College of Fellows
and the PRSA Counsellor’s Academy.

Steven Pellegrino (United States) returned to
Kortenhaus Communications as an agency partner in
September 2001 with 15 years experience in hospi-
tality, restaurant and travel marketing. In his present
role, Steven oversees the daily operations of the agency,
supervises account teams, and develops strategic pro-
gramming for existing clients while also generating
new business. Steven serves as creative director for the agency and has