Page 327 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

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system
24. Harmful factor affecting
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23. Communication flow

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22. Amount of information
Business Contradiction Matrix (Mann 2004) (Continued)
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demand/feedback
21. Customer revenue/

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20. Support interface

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19. Support risk

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18. Support time

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17. Support cost

What is deteriorated ?

Appendix B: What should be Improved? 1. R&D spec/capability/means 2. R&D cost 3. R&D time 4. R&D risk 5. R&D interface 6. Production spec/capability/means 7. Production cost 8. Production time 9. Production risk 10. Production interface 11. Supply spec/capability/means

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