Page 330 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
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8. Production time
                             7. Production cost
           Business Contradiction Matrix (Mann 2004) (Continued)
                                 means
                             6. Production spec/capability/
                             5. R&D interface
                             4. R&D risk
                                6 10 3 35 20 1 35 10 38 29  1 35 10 29 27 35 23 1 24 6 1 3 35 21 12 6 1 26 37 15  25 13  3 13 25 5 35 3 2 35 10 27 13 10 17 2 27  6 7 40 38 13  11 7 28 35 7 15 40 26 5  34  35 25 5 4 19 27 3 10 25 24 5 6 10 12 27 25 6 38 20 10 37 1 2 32 28 7 7 40 1 26 15  35 29 13
                             3. R&D time
                                27 6 1 10  6 1 25 10 27  6 1 25 10 27  10 25 22 2  6 10 1 7 20  7 25 30 21 10   9 2  37 25 28 2 32  6 18 37 13 25   22  35 27 3 28 2  28 26 2 22 8   35  25 2 35 1 29  35 28 19 1 8  5 2 35 1 29  25 19 35 27 2   18  1 19 35 27 2   18  11 25 27 15 2
                             2. R&D cost
                                36 11 2 35 27  15 35 28 25   29  5 2 6 27 25  15 27 40 12   27  11 2 5 9 26  14 13 22 7 10  37 13 25 10   39  6 25 31 29 7   23  11 25 2 26 3  25 29 2 37 13  15 35 25 16   28  30 25 29 1 35  17 25 1 19 35  25 15 19 35  3 2 25 35 9  25 2 15 36 29
                             1. R&D Spec/capability/means
                           What is deteriorated ?



           Appendix B:        What should be Improved? 16. Support spec/capability/means  17. Support cost  18. Support time  19. Support risk  20. Support interface 21. Customer revenue/demand/        feedback 22. Amount of information  23. Communication flow 24. Harmful factors affecting syste













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