Page 330 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
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8. Production time
7. Production cost
Business Contradiction Matrix (Mann 2004) (Continued)
means
6. Production spec/capability/
5. R&D interface
4. R&D risk
6 10 3 35 20 1 35 10 38 29 1 35 10 29 27 35 23 1 24 6 1 3 35 21 12 6 1 26 37 15 25 13 3 13 25 5 35 3 2 35 10 27 13 10 17 2 27 6 7 40 38 13 11 7 28 35 7 15 40 26 5 34 35 25 5 4 19 27 3 10 25 24 5 6 10 12 27 25 6 38 20 10 37 1 2 32 28 7 7 40 1 26 15 35 29 13
3. R&D time
27 6 1 10 6 1 25 10 27 6 1 25 10 27 10 25 22 2 6 10 1 7 20 7 25 30 21 10 9 2 37 25 28 2 32 6 18 37 13 25 22 35 27 3 28 2 28 26 2 22 8 35 25 2 35 1 29 35 28 19 1 8 5 2 35 1 29 25 19 35 27 2 18 1 19 35 27 2 18 11 25 27 15 2
2. R&D cost
36 11 2 35 27 15 35 28 25 29 5 2 6 27 25 15 27 40 12 27 11 2 5 9 26 14 13 22 7 10 37 13 25 10 39 6 25 31 29 7 23 11 25 2 26 3 25 29 2 37 13 15 35 25 16 28 30 25 29 1 35 17 25 1 19 35 25 15 19 35 3 2 25 35 9 25 2 15 36 29
1. R&D Spec/capability/means
What is deteriorated ?
Appendix B: What should be Improved? 16. Support spec/capability/means 17. Support cost 18. Support time 19. Support risk 20. Support interface 21. Customer revenue/demand/ feedback 22. Amount of information 23. Communication flow 24. Harmful factors affecting syste
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