Page 333 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
P. 333

2 25 10 35 15  22 25 15 3 32  13 22 10 35 4 6  28 25 5 7 2 24  28 25 7 22 5 13  10 28 3 25 37 4  10 28 37 3 7  27 35 34 2 40  2 35 40 24 26   39  27 17 40 3 8  35 13 8 24 29  13 35 1 2 9  11 13 2 35 25  11 35 24 19 2   25  25 26 1 10 12
                            interface
                      16. Support spec/capability/

                        10 31 24 35 3  5 10 26 1 13 25  29 30 2 25 5 32  5 25 10 9 2 35  5 6 38 40 25 10  13 25 39 24 7   17  3 6 37 28 32 35  2 3 13 4 12 25  3 35 13 14 39  2 30 40 22 26  5 25 3 40 20  29 28 30 3 15  28 5 3 25 37 40  25 8 22 28 32   37  5 3 17 29 13 35   2  33 15 23 17 7
                      15. Supply interface


                        1 35 6 24 25  19 10 5 27 2  2 27 10 5 25  24 25 10 7 1  5 35 2 13 19  25 22 2 35 10   17  5 37 15 6 32  6 16 13 35 7 2  2 13 35 31 24   12  2 15 19 23 40   24  5 16 10 13 25 2  15 17 40 3 29   25  2 4 15 28 35 32  2 28 15 24 37  1 19 13 10 39  9 13 1 25 14
                      14. Supply risk

                        25 10 29 19 4  25 27 10 2  27 2 13 35 10  10 25 35 6 13  24 5 35 25 7 10  35 13 25 1 22   26  28 2 37 32 35 7  6 31 25 35 37   16  35 3 29 2 10 12  25 10 29 13 12   21  24 35 28 1 29  15 1 10 27 7  38 24 16 15 3  28 32 25 2 37  1 10 15 25 24 2   19  35 3 5 27 20 18
                      13. Supply time

                        35 24 5 13 27   17  27 5 35 25 10    2  10 27 30 35 2   5  10 12 2 27 7 5  10 24 25 1 6  2 35 13 25 26   16  28 35 2 37 34   7  35 6 1 27 25   12 28  11 35 2 12 31   30  30 2 15 3 5 13  10 35 2 12 31   30  1 17 40 3 29  35 19 1 25 2  22 2 37 4 32   25  10 3 25 7 40  19 3
                      12. Supply cost

                        11 23 35 1 29   17  23 11 2 6 26  23 11 26 2 7  11 23 24 2 9   17  23 11 2 25 35   32  10 3 25 5 15  13 4 28 37 17   7  5 25 23 10 35   28  13 17 29 2 35   15  10 1 34 35 15   13  35 3 13 2 15  13 17 7 15 19  29 30 35 17 3  6 5 28 37 3 25  2 23 5 30 10   13 35  15 5 25 10
                            means
                      11. Supply spec/capability/
                        23 11 40 2 32   29  23 10 3 13 22  23 13 10 1 2  10 14 2 25 29  40 33 6 10 26   2  7 5 10 40 4 2   25  2 37 4 13 37   25  2 28 3 37 32   25 10  3 26 35 28 10   24  3 26 35 29 24  5 19 28 32 2   10  29 1 17 40 38  10 18 28 2 35  18 28 19 15   40 2 25  3 40 19 1 24  11 25 1

                      10. Production interface
                        13 35 2 15 24  3 35 19 24  24 14 13 35 2  7 5 3 10 25  5 35 33 7 25   10  13 22 7 13 24   39  5 25 3 37 32   28 13  25 38 3 26 10   13  35 2 26 34 25  25 10 39 24   29  3 26 6 11 35  2 40 38 30 35   29  25 2 26 5 29   35  30 12 25 40 2   37  25 9 24 39 7   19  9 1 37 3 19
                      9. Production risk


                  What is deteriorated ?

                      What should be Improved? 16. Support spec/capability/means  17. Support cost  18. Support time  19. Support risk  20. Support interface 21. Customer revenue/demand/feedback  22. Amount of information  23. Communication flow 24. Harmful factors affecting system 25. System-ge















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