Page 333 - Design for Six Sigma for Service (Six SIGMA Operational Methods)
P. 333
2 25 10 35 15 22 25 15 3 32 13 22 10 35 4 6 28 25 5 7 2 24 28 25 7 22 5 13 10 28 3 25 37 4 10 28 37 3 7 27 35 34 2 40 2 35 40 24 26 39 27 17 40 3 8 35 13 8 24 29 13 35 1 2 9 11 13 2 35 25 11 35 24 19 2 25 25 26 1 10 12
interface
16. Support spec/capability/
10 31 24 35 3 5 10 26 1 13 25 29 30 2 25 5 32 5 25 10 9 2 35 5 6 38 40 25 10 13 25 39 24 7 17 3 6 37 28 32 35 2 3 13 4 12 25 3 35 13 14 39 2 30 40 22 26 5 25 3 40 20 29 28 30 3 15 28 5 3 25 37 40 25 8 22 28 32 37 5 3 17 29 13 35 2 33 15 23 17 7
15. Supply interface
1 35 6 24 25 19 10 5 27 2 2 27 10 5 25 24 25 10 7 1 5 35 2 13 19 25 22 2 35 10 17 5 37 15 6 32 6 16 13 35 7 2 2 13 35 31 24 12 2 15 19 23 40 24 5 16 10 13 25 2 15 17 40 3 29 25 2 4 15 28 35 32 2 28 15 24 37 1 19 13 10 39 9 13 1 25 14
14. Supply risk
25 10 29 19 4 25 27 10 2 27 2 13 35 10 10 25 35 6 13 24 5 35 25 7 10 35 13 25 1 22 26 28 2 37 32 35 7 6 31 25 35 37 16 35 3 29 2 10 12 25 10 29 13 12 21 24 35 28 1 29 15 1 10 27 7 38 24 16 15 3 28 32 25 2 37 1 10 15 25 24 2 19 35 3 5 27 20 18
13. Supply time
35 24 5 13 27 17 27 5 35 25 10 2 10 27 30 35 2 5 10 12 2 27 7 5 10 24 25 1 6 2 35 13 25 26 16 28 35 2 37 34 7 35 6 1 27 25 12 28 11 35 2 12 31 30 30 2 15 3 5 13 10 35 2 12 31 30 1 17 40 3 29 35 19 1 25 2 22 2 37 4 32 25 10 3 25 7 40 19 3
12. Supply cost
11 23 35 1 29 17 23 11 2 6 26 23 11 26 2 7 11 23 24 2 9 17 23 11 2 25 35 32 10 3 25 5 15 13 4 28 37 17 7 5 25 23 10 35 28 13 17 29 2 35 15 10 1 34 35 15 13 35 3 13 2 15 13 17 7 15 19 29 30 35 17 3 6 5 28 37 3 25 2 23 5 30 10 13 35 15 5 25 10
means
11. Supply spec/capability/
23 11 40 2 32 29 23 10 3 13 22 23 13 10 1 2 10 14 2 25 29 40 33 6 10 26 2 7 5 10 40 4 2 25 2 37 4 13 37 25 2 28 3 37 32 25 10 3 26 35 28 10 24 3 26 35 29 24 5 19 28 32 2 10 29 1 17 40 38 10 18 28 2 35 18 28 19 15 40 2 25 3 40 19 1 24 11 25 1
10. Production interface
13 35 2 15 24 3 35 19 24 24 14 13 35 2 7 5 3 10 25 5 35 33 7 25 10 13 22 7 13 24 39 5 25 3 37 32 28 13 25 38 3 26 10 13 35 2 26 34 25 25 10 39 24 29 3 26 6 11 35 2 40 38 30 35 29 25 2 26 5 29 35 30 12 25 40 2 37 25 9 24 39 7 19 9 1 37 3 19
9. Production risk
What is deteriorated ?
What should be Improved? 16. Support spec/capability/means 17. Support cost 18. Support time 19. Support risk 20. Support interface 21. Customer revenue/demand/feedback 22. Amount of information 23. Communication flow 24. Harmful factors affecting system 25. System-ge
295