Page 334 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

system
24. Harmful factor affecting
23. Communication flow
Business Contradiction Matrix (Mann 2004) (Continued)
22. Amount of information
feedback
21. Customer revenue/demand/
20. Support interface
19. Support risk
22 25 15 3 32 27 35 34 2 40 10 28 37 3 7 10 28 3 25 37 4 28 25 7 22 5 13 28 25 5 7 2 24 13 22 10 35 4 6 1 35 22 25 17 25 1 28 32 20 28 3 17 37 32 4 24 25 37 3 7 28 26 25 37 3 24 27 35 25 14 1 5 4 25 10 17 35 18 2 31 14 13 35 15 1 3 10 6 31 2 35 28
18. Support time
2 25 10 35 15 5 4 25 10 17 14 13 27 35 25 14 1 31 26 25 37 3 24 2 24 25 37 3 7 28 18 28 3 17 37 32 4 25 1 28 32 20 35 1 35 22 25 17 2 24 35 22 13 31 10 25 1 12 26 10 15 17 35 15 1 3 2 35 1 25 2 17 15 25 19 28 37 35 24 10 2 25 31 1
17. Support cost
What is deteriorated ?

Appendix B: What should be Improved? 16. Support spec/capability/means 17. Support cost 18. Support time 19. Support risk 20. Support interface 21. Customer revenue/demand/feedback 22. Amount of information 23. Communication flow 24. Harmful factors affecting system 25.

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