Page 335 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

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system
24. Harmful factor affecting

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23. Communication flow

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Business Contradiction Matrix (Mann 2004) (Continued)
22. Amount of information
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feedback
21. Customer revenue/demand/
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20. Support interface
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19. Support risk

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18. Support time
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17. Support cost

What is deteriorated ?

Appendix B: What should be Improved? 16. Support spec/capability/means 17. Support cost 18. Support time 19. Support risk 20. Support interface 21. Customer revenue/demand/feedback 22. Amount of information 23. Communication flow 24. Harmful factors affecting system 25.

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