Page 331 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

1 35 10 38 29 25 13 3 13 25 5 35 35 25 5 4 19 35 29 13 25 2 31 13 9 26 23 7 13 1 37 17 31 29 13 15 23 25 3 37 2 37 18 19 25 22 35 3 13 24 35 22 18 10 24 2 19 2 35 26 13 30 10 15 30 7 2 29 25 13 25 28 2 35 10 15 25 37 3 13 28 2 20 12 2

8. Production time

1 35 10 29 27 3 2 35 10 27 27 3 10 25 24 10 25 27 3 35 10 35 7 24 25 7 13 1 24 25 26 27 25 34 37 6 35 37 18 2 35 5 34 15 1 35 27 10 2 1 25 2 27 29 1 30 10 38 29 35 35 5 1 2 29 25 6 3 25 10 32 37 1 35 2 25 13 17 10 1 35 27
7. Production cost

35 23 1 24 13 10 17 2 27 34 5 6 10 12 27 25 6 10 2 27 12 6 40 10 2 7 5 15 35 25 33 13 32 15 23 24 18 16 6 2 13 25 10 22 24 35 13 24 2 35 22 18 39 2 15 1 5 28 7 10 13 16 12 1 15 17 2 28 38 12 17 27 26 1 28 24 13 28 1 13 16 25 37 35 1 3 10
Business Contradiction Matrix (Mann 2004) (Continued)
means
6. Production spec/capability/
6 1 3 35 21 12 6 7 40 38 13 6 38 20 10 37 5 35 40 13 28 40 6 7 30 4 7 25 40 13 35 28 1 6 3 40 25 2 6 35 3 25 18 3 26 35 28 24 3 26 35 37 2 40 16 13 25 28 37 29 37 40 1 35 17 30 25 28 1 3 10 6 28 1 3 40 25 13 9 35 3 37 32 9 18 15 17 25 3 4 36
5. R&D interface

6 1 26 37 15 11 7 28 35 1 2 32 28 7 40 36 6 10 26 13 6 10 7 26 13 36 13 25 22 37 3 1 3 10 26 25 4 37 30 6 31 4 9 13 22 35 2 15 26 3 2 3 35 15 12 9 26 3 11 24 5 13 40 2 40 31 28 35 29 7 28 30 35 1 17 25 1 3 37 40 12 24 1 23 2 25 13 39
4. R&D risk

6 10 3 35 20 7 15 40 26 5 7 40 1 26 15 23 24 2 37 7 6 10 26 24 2 38 29 30 7 19 21 7 2 37 20 25 6 26 18 19 40 26 2 35 24 11 26 2 15 19 35 40 1 2 15 19 25 28 15 1 35 14 4 5 6 25 10 2 37 25 28 15 2 6 37 2 39 24 10 4 13 10 3 35 22 27
3. R&D time

27 6 1 10 6 1 25 10 27 6 1 25 10 27 10 25 22 2 6 10 1 7 20 7 25 30 21 10 9 2 37 25 28 2 32 6 18 37 13 25 22 35 27 3 28 2 28 26 2 22 8 35 25 2 35 1 29 35 28 19 1 8 5 2 35 1 29 25 19 35 27 2 18 1 19 35 27 2 18 11 25 27 15 2
2. R&D cost
36 11 2 35 27 15 35 28 25 29 5 2 6 27 25 15 27 40 12 27 11 2 5 9 26 14 13 22 7 10 37 13 25 10 39 6 25 31 29 7 23 11 25 2 26 3 25 29 2 37 13 15 35 25 16 28 30 25 29 1 35 17 25 1 19 35 25 15 19 35 3 2 25 35 9 25 2 15 36 29
1. R&D Spec/capability/means

What is deteriorated ?

Appendix B: What should be Improved? 16. Support spec/capability/means 17. Support cost 18. Support time 19. Support risk 20. Support interface 21. Customer revenue/demand/ feedback 22. Amount of information 23. Communication flow 24. Harmful factors affecting syste

294