Page 111 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

example: “I don’t understand what you mean exactly

by saying that…”

Professional Situations:

Let me now tell you about phrases which are sometimes

socially accepted, but not suitable for polished, savvy and
effective communicators. If you want to be perceived as a

professional and achieve your goals easier and faster, you also

need to eliminate them from your repertoire. Let’s start with

the first one:

1. “No problem!” How often do we hear it when

someone does us a favor? In a shop, in the office,

during a business meeting, etc.? While you might be

surprised, as the phrase is extremely common in

everyday life in English speaking countries (and not

only), it actually implies that there was a problem
attached to the thing they did (or we did). Since our

brains don’t really understand and can’t perceive

negations at subconscious level and because you

don’t want to subconsciously communicate that there

was or could be a problem with you doing someone a
favor, it’s much better to simply say, “You’re

welcome!” instead.

2. Very often, especially when being serviced at shops,

we hear, “Do you want/do you need…?” (e.g.: “Do
you want a bag?”). While you might think now, “I

don’t understand. What’s wrong with saying it?” you

have to know that, first of all, depending on the tone

of voice and manner of speaking, “Do you need…”

might be perceived as mean by some customers,