Page 114 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

are a problem solver, but also, instead of simply

throwing your issues at other people, you ask them to

contribute, which makes them feel needed and

appreciated. It’s a very professional and effective

behavior.

6. Whenever someone is not behaving normally in a

professional situation, you should avoid saying that

they act “strange,” “weird” or “funny.” It can be

perceived as a mean thing to say, even insulting

(that’s for sure), but moreover, that doesn’t sound
professional and can make that person start acting

even more extreme. Additionally, it’s just your

opinion you’re giving, which is not always wanted,

needed or positively perceived in many different

work situations. Anytime you see that someone’s
behavior is unusual and they are not acting

“normally,” it’s much better to say, “I’m noticing a

change from the regular pattern of so-and-so’s

behavior…” or something much more objective and

diplomatic. This way you sound like a professional,
not expressing your subjective opinion, but simply

stating a fact.

7. Another thing on our list is “normal.” The problem

with this adjective is that it’s very difficult to define
and relate to. What does it mean nowadays? What

type of business or what job is normal? What family

model is normal? What appearance, what car, what

type of relationship or what kind of career is normal?

In most situations, we can’t objectively say that.
Moreover, it’s polarizing. When you say someone is