Page 107 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

Chapter 9:

Phrases to Purge from Your

Dictionary (and What to

Substitute Them With)

I n both work situations and at home, there are specific

“phrases of highly ineffective communication” in our

verbal repertoire which need to be eliminated completely

and substituted with different, wiser and harmless phrases.
Many of them are so popular in our culture that you might be

surprised to find you’re using them on a daily basis. Let me

now tell you about the most detrimental and useless things you

could be saying in casual and professional situations and what

to exchange them for.

Casual Situations/At Home/Relationships:

1. This one is big. I’m sure almost everyone has had the

opportunity to hear it at some point in their lives.

Yes, I’m talking about the infamous, cheesy and

cliché “We need to talk” phrase. First of all, it creates
lots of unnecessary tension even before the

beginning of the conversation. Second of all, it has a

very serious connotation in our culture, so instead of

having a more relaxed conversation, you will create a

more stressful and uptight atmosphere. Third of all, it
simply sounds stupid, like a cheap C-class TV soap

opera from the 80’s my Grandma used to watch.