Page 102 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

proceed to problem solving. Complainers very often

put their focus and attention on the past, but if you

assign them a specific task they could do, it can often

help. You can say something along the lines of, “Yes,

these young guys from the marketing department can

often get extremely annoying. I know exactly what
you mean, but I hope you can endure it, soldier,

because we totally have to have this project

completed before five!”

8. Finish the utterance as soon as possible, politely
letting them know that you have to get back to your

things.

9. Remember that even everyday complainers

sometimes come across things that are very hard to
cope with, so if you think someone might struggle

with something and their complaints are legitimate,

you can show your empathy, followed by brief and

targeted advice. In this case, it will probably be

appreciated.

How to Stay on Track

Do you know the feeling when someone throws a cog into

the wheels of your conversation, presentation or idea? When

we’re not trained in the art of effective communication, it’s
very easy to put us off, disarm our arguments or discourage us

verbally from doing something. You need to be persistent in

your message to achieve what you want. You need to show

that you are not just another scared newbie, but a polished and

effective communicator.