Page 101 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

3. Remembering that everyone sees this world through

different mental filters, you don’t have to agree that

their problems are big, but remember that something

seemingly small to you might indeed be a big

problem to someone else, depending on their life

situation, previous experiences, values brought from
home, etc. So you don’t want to state that their

problem isn’t a problem or that it’s enormous.

Simply acknowledge that there’s a problem they are

struggling with (even if you think there isn’t one or

that it wouldn’t be a problem for you). You need to
let them know that you understand and acknowledge

what they have said, but you shouldn’t actively agree

with them. It would just make them feel justified and

sometimes shift the responsibility for their emotions

to you.

4. Listening and acknowledging their problem might

not be a perfect fix to stop their complaints once and

for all, but it surely slow things down, prevents the

negative energy from accumulating and gives both
you and them some initial relief.

5. You need to be ready to interrupt them. Listen,

understand their concern and then stop their

utterance in a civil, polite, but confident manner.

6. If there’s a need, provide them with facts. State them

without any comments, apologies or additional

remarks.

7. If it’s a workplace or a professional situation, you

need to come up with practical questions and then