Page 104 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

understand, however we need to change our website because

it’s not easy to use for our customers.” This broken record

technique, along with these three skeleton-key phrases used in

a row send a clear message: “Don’t do that, man. I know what

I want to achieve and it won’t be so easy to put me off. I’m an

effective communicator, not another scared little kid who’s
easy to distract.”

Again, take note that I won’t advise using it with people

who are above you in the hierarchy. Your boss is an example

(of course it depends on the person and context, but you may
want to balance pros and cons of doing it first), although it’s

extremely useful with people from the same level of the social

ladder, having similar power and influence as you or people

who don’t have any power over you and are just trying to

distract you from your goal for some reason.

Keep in mind that these strategies are no magic bullets. Yes,
they can be extremely helpful, but since everyone is different,

you need to view them more as a general rule of thumb. You

need to learn these strategies and practice them until you feel

comfortable using them in everyday situations. You can use

them to cope with many difficult personalities in your life and
gain more self-control, as well as social control, in many

different situations.

The problem of coping with difficult and toxic people is as

wide of a subject as psychology and sociology themselves. I
will probably write another whole book exclusively on this

complex topic, where I’m going to cover all types of difficult

people distinguished by modern psychology with

comprehensive descriptions, strategies and action steps. For

now, the strategies and ideas I gave you on the most common