Page 99 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

up, hold your arms back and your chest up. Maintain eye
contact.

- Try to get them to sit down. If you are seated when they

get into the room, stand up to be on their level.

- State your opinion boldly, but not aggressively like they
do. Use the facts.

- Avoid engaging, arguing or trying to get them down.

Just express your opinion and do everything you can to
end the conversation as soon as possible.

Coping with “The Complainer”

Positive-minded people see the world this way: It’s not

very sunny today. At least I won’t get sunburn again and won’t

have to use air conditioning. I guess I will stay home and read

a great book!

Negative-minded people see the world this way: The

weather sucks. It’s cold, cloudy and I feel sleepy.

The Complainers see world this way: Oh no! The weather

is horrible again! I wanted to take a walk, but now I’ll end up

cold and wet and I’ll catch the flu for the fourth time this year.
I will have to spend a few days in bed and it’s boring! I will

also have to spend lots of my hard-earned money to buy

medication and maybe visit the doctor! This summer sucks!

How the hell am I supposed to enjoy it? It’s so dark I can’t

even read without feeling sleepy. There’s nothing interesting to
do around here! And Bob just left town to visit his family

and…

This type of person will always find a good reason to

complain and will find a defect in everything. They will often

want to make you believe it’s your fault. By putting you on the

defensive, they shift the responsibility for their own actions