Page 82 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian
P. 82
Chapter 8:
How to Deal with Difficult
People
D ealing with difficult people is extremely important,
especially in the corporate world or any other kind
of professional life. It’s most important not only in
every day life, but when you can’t afford to simply ignore
them.
In this chapter you are going to read about the most popular
types of difficult people and how to deal with them easily and
professionally, like the polished communicator you want to be.
Let us start with the most important principles you should
always keep in your mind:
1. Avoid trying to change these people. First of all,
their behavioral patterns are usually well-rooted and
it would require at least a few psychotherapy
sessions to change their behavior. So, unless you are
an experienced psychotherapist or hypnotherapist,
don’t try it. It’s a little bit like an amateur trying to
dismantle a bomb: ineffective and careless.
Moreover, even the best professional in the world
can’t change someone who doesn’t want to be
changed and doesn’t allow it. All you can do is to
point out the annoying behavioral pattern, but it’s not
your job to transform these people.
