Page 83 - Effective Communication Skills Mastery Bible 4 Books in 1 Boxset by Tuhovsky, Ian

2. Set your boundaries. You need to let these people

know that you will respect them, but you also want

to be treated with respect and won’t accept anything

else. Don’t tolerate shouting and pathological

arguments in public situations or other forms of

disrespect. If necessary, tell them that you need to
remove yourself from the situation and just leave. A

good idea might also be to wait until they calm down

and are ready to talk more temperately. Teach and

condition others how to treat you and never settle for

less than you deserve.

3. Remember different mental maps and positive

intentions behind every behavior. Even though you

don’t agree with someone’s viewpoint, you need to

realize that there must be some reason behind their
annoying actions. Realize that it must be difficult to

be stuck in such a negative situation with anger and

other bad emotions. Empathy is helpful if you want

to deescalate a frenzied situation. Sometimes all

these people want is to be heard or paid undivided
attention. They just lack the skills to communicate it

in an effective way. Also, don’t take things

personally. These people’s behaviors show their own

level of self-development, emotional intelligence and

communication skills, not yours. They might be
tired, traumatized or in the middle of a difficult life

situation.

4. Don’t talk too much. When dealing with difficult

people and their irritating behaviors, it’s often a good
idea to make your verbal messages brief and concise.